Once your order has been placed and paid for in full, we will send an email confirmation to you. This should be instant, so please contact us if you do not receive this. We will also send you an email once your order has been dispatched.
We dispatch all orders within two working days and delivery will take a further working day. We deliver Monday to Friday, excluding Saturdays, Sundays and Bank Holidays.
We deliver throughout the UK except for the Channel Islands and BFPO addresses. We do not deliver outside the UK. We reserve the right to restrict deliveries or to withdraw services to individual customers’ addresses if you are repeatedly unavailable to take delivery of your order or in other exceptional circumstances.
Our deliveries are made by third party carriers. Deliveries will need to be signed for by someone at your address over the age of 18 years old.
We can issue you with a tracking number if you are concerned about your delivery at any time. We keep a record of every parcel and can track each one so there should be no need for lost parcels.
Please leave a mobile number if you would like UK Mail to give you more precise delivery time.
The delivery driver will require a signature by someone at your address who is over 18. You can ask for the delivery to be sent to an alternative address when you checkout. If you are out, the delivery driver may be able to leave your order for you in accordance with the instructions that you gave us when you placed your order, for example, to a neighbouring address (there must be someone at that address who is over 18, who can sign for your parcel) and if this is not possible, a card will be posted through your letterbox with instructions on how to arrange re-delivery. You should keep your delivery note and all packaging and should notify us immediately if any of the order is missing or damaged.
On occasion we may experience a delay in sending your order, if this occurs we will notify you and explain when you can expect to receive your order and/or offer an alternative.