In these Terms, references to “we” or “us” are to Drinks In Tube, (part of Watermill Wines Limited) whose registered office is at Watermill Wines, Testwood Park, Salisbury Road, Totton, SO40 2RW . Our registered VAT no. is: GB 150 659 117.
When you make a purchase from the drinksintube.co.uk website, we collect personal information to enable us to process and deliver your order. By registering your details on our website, you consent to drinksintube.co.uk maintaining, recording, holding and using personal data we collect about you.
Information can also be collected to allow us to send you offers which we feel will be of particular interest to you.
If you have any questions relating to privacy matters please contact us by email on: firstname.lastname@example.org
As a condition of Purchase, we reserve the right to send you administrative and promotional emails. We may also send you information regarding your account activity and purchases, as well as updates about the Website and Service and Vouchers as well as other promotional offers. (You can always opt-out of our promotional emails at any time by clicking the unsubscribe link at the bottom of any of such email correspondence). You can also unsubscribe by contacting us on email@example.com
Drinks in Tube is fully committed to the GDPR, and is dedicated to the privacy of your information.
- Terms of Sale-
The placing of an order anywhere on our Sites does not constitute a contract. Order acceptance and the contract between you and us will only be formed on the dispatch to you of the products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions set out in the “Cancellations” section below. For the avoidance of doubt, a contract is not formed at the point in time that payment has been taken from you be Drinks in Tube nor at the point when you receive an email from Drinks in Tube acknowledging receipt of your order.
Non-acceptance of an order may be a result of one of the following:
• The product you ordered being unavailable from stock
• Our inability to obtain authorisation for your payment
• Our inability to verify that you are aged over 18
• The identification of a pricing or product description error
• The repeated or fraudulent use of discount codes
All prices are quoted in pounds sterling. The prices include UK duty and VAT and UK delivery.
Although we endeavour to ensure that all pricing information on our Sites is accurate occasionally an error may occur and products may be incorrectly priced. In the event that a product you have ordered is listed at an incorrect price we will contact you by telephone or email before dispatching your products asking you to confirm if you still wish to proceed with your order at the correct price or cancel your order. If you do not confirm that you wish to proceed with the order within seven days of the date of our email, we will consider this is a withdrawal of your order.
We reserve the right to alter prices without notice in the event of major currency fluctuations, changes in the rate of duty, VAT or other taxes, or other market conditions. We also reserve the right to terminate any special offer at any time, without notice.
All products and services are subject to availability. Wine is an agricultural product and runs out from time to time. Occasionally we will substitute wines for a later vintage or an alternative of equal or greater value.
Once your order has been placed and paid for in full, we will send an email confirmation to you. This should be instant, so please contact us if you do not receive this. We will also send you an email once your order has been dispatched.
We dispatch all orders within two working days and delivery will take a further working day. We deliver Monday to Fridays, excluding Saturdays, Sundays and Bank Holidays.
We deliver throughout the UK except for the Channel Islands and BFPO addresses. We do not deliver outside the UK. We reserve the right to restrict deliveries or to withdraw services to individual customers’ addresses if you are repeatedly unavailable to take delivery of your order or in other exceptional circumstances.
Our deliveries are made by third party carriers. Deliveries will need to be signed for by someone at your address who is over 18.
All of our gift boxes are sent through our courier (UK Mail), we can issue you with a tracking number if you are concerned about your delivery at any time. We keep a record of every parcel and can track each one so there should be no need for lost parcels.
Please leave a mobile number if you would like UK Mail to give you more precise delivery time.
The delivery driver will require a signature by someone at your address who is over 18. You can ask for the delivery to be sent to an alternative address when you checkout. If you are out, the delivery driver may be able to leave your order for you in accordance with the instructions that you gave us when you placed your order, for example, to a neighbouring address (there must be someone at that address who is over 18, who can sign for your parcel) and if this is not possible, a card will be posted through your letterbox with instructions on how to arrange re-delivery. You should keep your delivery note and all packaging and should notify us immediately if any of the order is missing or damaged.
On occasion we may experience a delay in sending your order, if this occurs we will notify you and explain when you can expect to receive your order and/or offer an alternative.
Gift boxes will arrive in bubble wrap and a strong outer case. If you notice any damage upon taking delivery you must refuse the parcel and do not sign for it, by signing you are accepting that your parcel was complete and undamaged upon delivery.
- Cancellations and Refund Policy
If you buy any of our wines or spirits and do not like them please see our Quality Guarantee section below. If you change your mind about some or all of your order, you may cancel your order up to and including 14 calendar days after the day on which you receive your order. Please note that as long as your purchase is undamaged and non-faulty, you will be liable for the returns costs. We will reimburse the appropriate sum paid for your goods, within 14 calendar days after the day we receive the goods back or if earlier the day on which you supply to us appropriate evidence of having sent back the goods provided all the tubes are unopened and intact and the wine and spirits are in their original packaging.
Please let us know if you wish to cancel an order by contacting our Customer Services team using one of the methods in the “Contact Us” section below. If you are e-mailing us or writing to us please include details of your order to help us identify it. Refunds will be made by the same payment method you originally used to make payment.
As we’re so confident about all of our wines we are happy to replace any wines which are faulty, subject to the following conditions:
- If the wine is faulty:-
If the wine is corked, oxidised or appears otherwise out of condition, provided it is still within the recommended drink date and has been stored in suitable conditions, we will arrange to replace the faulty wines/spirits or offer a refund as appropriate. We reserve the right to collect faulty tubes for inspection so please retain them where possible.
If you don’t enjoy any of the wines/spirits or you suspect that they may be faulty please contact us.
- Returning Goods:-
Returning Undamaged goods:
You can return your order as long as it is done so within 14 days from delivery. If you decide to return your Drinks in Tube wine or spirit gift box you must return the box and all of the unopened and unused contents as a complete package, we cannot refund individual items from the gift boxes. The box must be undamaged and all items within must be unused, not damaged in any way and unopened otherwise we will be unable to refund you. Please note that if you want to return your gift box and none of the items are faulty or damaged, you are doing so at your own cost. Please note that when you parcel was originally received by yourself, by signing, you are accepting that your parcel was complete and undamaged upon delivery.
- Returning damaged goods:
If some or all of the tubes in a gift pack are broken or spoiled when they are delivered you should notify us as soon as possible.
Any wines/spirits collected by our carrier must be in their original box to avoid further breakages, where possible.
Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen’s Advice Bureau.
All information (including credit card details) is sent and received using the latest in secure e-commerce software. We will continue to use new security protocols and software as they become available.
If you have any questions about any aspect of site security please contact us at: firstname.lastname@example.org
Unless otherwise stated, voucher codes are only to be used once by customers who are 18 years or over. Vouchers are non-transferable, may not be sold at auction and have no cash alternative. Where a voucher is used in breach of the above conditions we reserve the right to refuse to supply wines/spirits to you or to make a charge equivalent to the value of the voucher against the payment card used on the contravening order or take steps to redeem the products as we deem appropriate. A charge may be made to cover the cost of recovery of the goods.
Wines and spirits purchased from us are for the customer’s own use only (which may include their use as gifts for third parties). Wines and spirits may not be re-sold or otherwise used for commercial purposes.
If you are a corporate partner or would like to hear about corporate partner opportunities, please contact us on: email@example.com.
It is against the law for any person under the age of 18 to buy, or attempt to buy intoxicating liquor or for any person over the age of 18 to buy or attempt to buy intoxicating liquor for any person under the age of 18. Drinks in Tube is committed to upholding its legal and social obligations as a retailer of intoxicating liquor. By placing an order you confirm that you and the recipient of the wine are at least 18 years old. If our couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event that this is not satisfied they are not permitted to leave the wine.
We will validate name, address, age and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency which may keep a record of that information. This is done only to confirm your identity. A credit card check is not performed and your credit rating will be unaffected. If we cannot verify your age using this method we will contact you to ask for a driving licence number (or other evidence) in order to proceed with the order.
Fraud and Crime Prevention
For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.
Please note that the images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images.
Our liability for losses you suffer as a result of us breaching these Terms of Sale is strictly limited to any losses which are a foreseeable consequence of us breaching these Terms of Sale. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
Except as expressly provided in these Terms of Sale, we are not responsible for any delay in, or failure of, performance of our obligations under these Terms of Sale arising from any cause beyond our reasonable control including but not limited to any of the following: act of God, governmental act, war, fire, flood, storm, adverse weather conditions including but not limited to snow, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.
We will not be liable for loss or damage caused by the customer handling the wine. In particular we will not be liable for spillages or breakages.
Customers should also be aware of the following inherent risks and warnings:
• Alcohol should be consumed in moderation.
• A case of wine is heavy so extra care should be taken when lifting it.
• Red wine in particular may cause staining if spilt so extra care should be taken.
Nothing in these Terms of Sale shall affect our liability for death or personal injury arising from our negligence, nor our liability for fraud, nor any other liability which cannot be excluded or limited under applicable law.
If you have any questions regarding orders or any general enquiries please do let us know by:
• Entering the details on the Contact Us page
• Emailing firstname.lastname@example.org
• Calling us on 01794 329515 (calls will be charged at your standard network rate, calls for mobile phones may be higher, please check with your mobile phone provider).
• Writing to us at: Drinks In Tube, Testwood Park, Salisbury Road, Totton, Hampshire, SO40 2RW.
Use of the Sites
To comply with licensing and other legislation, the Sites are only available to those aged 18 years and over. By using the Sites, you agree that you are aged 18 or over. If you are not, you must not use the Sites. We will ask you to enter your date of birth before making any purchases.
You agree to use the Sites only for lawful purposes and in a way which does not infringe the rights of anyone else or restrict or inhibit anyone else’s use and enjoyment of the Sites.
Access to the Sites is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on the Sites without notice. We will not be liable for any reason if the Sites are unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to the Sites. You are also responsible for ensuring that all persons who access the Sites through your Internet connection are aware of these Terms and that they comply with them.
Some areas of the Sites may require you to register an account with us in order to use the services or purchase products. By registering you agree that:
• The personal information that you are required to provide when you register as a customer is true, accurate, current and complete in all respects.
• You will notify us immediately of any changes to the personal information by updating your details within the “My Details” section within your online account or by contacting us using the contact details below.
• You shall not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person’s username, password or other account information.
If any information provided by you is untrue, inaccurate, not current or incomplete or if we suspect that any information provided by you is untrue, inaccurate, not current or incomplete, we reserve the right to terminate your use of the Sites or your account.
Intellectual Property Rights
All present and future copyright, design rights, unregistered designs, database rights, registered and unregistered trade marks and any other present and future intellectual property rights and rights in the nature of intellectual property rights existing in and to the Sites including content published on them such as text, graphics, logos, banners, images, buttons, underlying source code and software, are owned by us or the applicable licensor. Nothing in these Terms shall be construed as an assignment to you of any such intellectual property rights.
Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without our express written permission) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.
Permission is granted to electronically copy, and to print in hard copy, portions of the Sites for the sole purpose of placing an order with us or using the Sites as a shopping resource.
User comments and content
You may post reviews, ratings, messages, comments and other content which may be disclosed, via any of our related third party websites or pages such as our Facebook page, Twitter, YouTube or other social networking sites.
This right is extended on condition that the Submissions are not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable. Specifically, Submissions should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings. You are solely responsible for your Submissions.
If you disclose, submit or offer any Submissions, unless indicated otherwise, you:
• Grant us a non-exclusive, irrevocable, perpetual, royalty-free and fully sub-licensable right to use, reproduce, publish, modify, adapt, translate, distribute, create derivative works from, and display such Submissions throughout the world in any media.
• Grant us and all sub-licensees the right to use the name that you submit in connection with such Submissions, if we so choose.
• Agree to waive your right to be identified as the author of such Submissions and your right to object to derogatory treatment of such Submissions.
• Represent and warrant that you own or otherwise control all of the rights to the Submissions; that, as at the date the Submission is disclosed, submitted or offered to us, such Submission is true, accurate and not misleading; use of the Submission will not cause injury to any person or entity (including that it is not defamatory), does not include the trade secret or confidential information of others and does not infringe any other person’s or entity’s rights. You agree to indemnify us for all claims brought by a third party against us arising out of or in connection with a breach of any of these warranties.
Privacy and data protection
We have taken every care in the preparation of the content of the Sites. However, to the extent permitted by applicable law, we do not make any representations, warranties or terms of any kind in respect of the Sites or their contents (including, without limitation, any views or comments made). Access to and use of the Sites and any information and/or data is entirely at your own risk. We accept no liability for viruses or other computer contaminants. You are recommended to take all appropriate safeguards (such as installing appropriate anti-virus software) and firewalls before downloading information or images from the Sites.
We expressly exclude, to the fullest extent permitted by law, all liability of Drinks in Tube its directors, employees or other representatives, howsoever arising, for any loss suffered as a result of your use of the Sites.
All content, text and graphics on the Sites, unless specified, are directed solely at those who access the Sites from the United Kingdom mainland. We make no representation and will not be held liable for any use of the Sites by individuals from other locations.
Information transmitted via the Sites will pass over public telecommunication networks. We make no representation or warranty that the operation of the Sites will be uninterrupted or error free and disclaim all liability in respect thereof.
The Sites may include links to websites and/or services owned and/or operated by third parties. These are provided for your convenience and we are not responsible for and do not give any warranties or make any representations regarding any such websites and/or services and are not responsible for or liable in relation to the content or your use of such websites (other than to the extent required by law).
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraud, nor any other liability which cannot be excluded or limited under applicable law.
We reserve the right to suspend your use of the Sites at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Sites and/or your account with us with immediate effect if you breach any of these Terms.
General Amendments to these Terms
We may update or amend these Terms from time to time to comply with law or to meet our changing business requirements by amending this page without notice to you. You are expected to check this page from time to time to take notice of any changes made. Such changes will be effective as soon as they are posted on the Sites. By continuing to use the Sites or purchase products, you agree to be bound by the terms of these updates and amendments.
Other important terms
These Terms are governed by the laws of England and the English courts shall have jurisdiction over any disputes arising under or in relation to them and any contract made under them.
If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of the Terms remain in full force and effect.
Only you and we are entitled to enforce these Terms. No third party is entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
We may freely transfer or assign any portion of our rights or delegate our obligations under these Terms. You are not entitled to transfer or assign, by operation of law or otherwise, any portion of your rights or delegate you obligations under these Terms without our prior written consent.
These Terms were updated on 01.09.2018.